Privacy policy

1.1 Website Information

The website www.citygatefinancial.co.uk (the Site) is operated by CityGate Financial Ltd (“we”, “us”, “our”), a company incorporated in England and Wales under company number 12054074. Our registered office is at DNS House, 382 Kenton Road, Harrow, Middlesex, HA3 8DP.

1.2 Data Protection Commitment

We are committed to protecting your privacy and complying with our data protection obligations under the Data Protection Act 2018 (the DPA 2018), the UK General Data Protection Regulation 2016/679 (the UK GDPR), and any other applicable UK legislation (together, Data Protection Law).

1.3 Data Controller Responsibilities

When you interact with us or use the Site, we act as the data controller of your personal data. This means that we are responsible for processing your personal data and deciding how to use it. This privacy and cookies notice explains the types of personal data we may collect about you when you interact with us, why we collect it, what we use it for and what rights you have over that data. Personal data is any information about an identifiable person. Processing is anything we do with your personal data, including using, storing, sharing and deleting it.

1.4 Notice Update Information

This notice was last updated on the date shown at the top. We may change this notice at any time by posting an updated version on the Site and will make reasonable efforts to bring any material changes to your attention. You may wish to check it before using the Site as any changes will be effective from the date that they are made.

2.CONTACT INFORMATION

2.1 If you have any concerns or would like further information about our use of data or this notice in general, you can contact us at info@citygatefinancial.co.uk.

3. WHAT INFORMATION DO WE COLLECT?

3.1 Through our website we collect, store and use the following types of personal data:

3.1.1 Identity data:

This may include your full name and title.

3.1.2 Contact data:

This may include your email address, telephone numbers, and correspondence history.

3.1.3 Browser, device and site usage data:

Including information about how you use our website, collected through cookies and similar technology.

3.2 In response to your enquiry, during consultation and/or to subsequently proceed into a contract with you at your request, we collect, store and use the following types of personal data, in conjunction with the above:

3.2.1 Additional Identity data:

Previous name, middle name, nationality, date of birth, National Insurance number, and Unique Taxpayer Reference.

3.2.2 Additional Contact data:

This may include residential address and correspondence address.

3.2.3 Financial Data:

This may include business income, expenses, bank transactions, and financial position.

3.2.4 Payment and Transactional Data:

This may include card details, bank details, service history, and billing address.

4. HOW WILL WE USE YOUR PERSONAL DATA?

• 4.1 We will use your personal data for the following purposes:
• 4.1.1 Where necessary to perform the contract we have with you
• 4.1.2 Where necessary for our legitimate interests, providing your rights do not override those interests.
• 4.1.3 To comply with our regulatory and legal obligations.
• 4.1.4 For marketing purposes, with your consent.

5. HOW DO WE SHARE YOUR PERSONAL DATA?

5.1 When we share personal data, we do so in accordance with Data Protection law. We may share certain personal data, where necessary, with employees, contractors, consultants or advisers, to facilitate sales and for general commercial purposes.

In addition, where necessary, your personal data may be shared with:

• 5.1.1 Parties who provide products or services to us, such as software development, user analytics, email services, payment processing, delivery couriers, etc.
• 5.1.2 Government or quasi-governmental organizations, law enforcement and other regulatory authorities or third parties when required or permitted by law, including but not limited to in response to court orders, for the prevention and detection of crime and to protect intellectual property and any other legal rights.
• 5.1.3 If the company or business is sold, transferred, or integrated with another business, with our advisers, a prospective purchaser, a prospective purchaser’s advisers, or the new owner of the company or business to facilitate the process.

5.2 We may also provide third parties with aggregated but anonymized information and analytics about our customers. Before we do so, we will make sure that it does not identify you.

6.1 Overview

We and our third-party service providers use cookies and similar technologies to collect information about, and relevant to, your usage of the Site. Cookies are small text files that are stored on your computer when you visit the Site. It is standard practice to use cookies to make your experience better when using a website.

6.2 Categories of Cookies and Technologies

6.2.1 Strictly Necessary Cookies

These cookies are essential to enable you to move around the Site and use its features, and to keep the site secure. Without these cookies, services you have asked for (such as remembering your login details or the items you placed in your basket) cannot be provided.

6.2.2 Analytics Cookies

These cookies collect information about how you use the Site, for instance which pages you go to most often, what searches you perform, and if you get error messages from web pages. Information these cookies collect can be used to improve how the Site works.

6.2.3 Customisation Cookies

These cookies allow the Site to remember choices you make (such as your user name) and provide enhanced, more personal features. These cookies cannot track your browsing activity on other Sites.

6.2.4 Social Media Cookies

These cookies allow you to share your activity on the Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the privacy policies of the social networks in question for information regarding how their cookies work.

6.3 Consent

When you visit the Site for the first time (and periodically after that), we will request your consent to the setting of all cookies other than strictly necessary cookies.

6.4 Managing Cookies

You can delete existing cookies and disable some or all types of cookies in the future if you wish. To disable some or all types of cookies, you will have to either change the settings on your browser or use the cookie manager tool on the Site. Information on how to change your browser settings can be found here. If you change your mind, you can enable cookies again at any time. Disabling cookies on your browser may stop the Site from working properly.

6.5 Learn More About Cookies

To find out more about cookies, please visit www.allaboutcookies.org.

6.6 Google Analytics

Our site uses Google Analytics. Details of how Google collects, stores, and processes your data can be found here.

7. THIRD PARTY LINKS

7.1 This Site contains links to other websites over which we have no control. We are not responsible for and do not review or endorse the privacy policies or practices of other Sites which you choose to access from this Site. We encourage you to review the privacy policies of those other Sites, so you can understand how they collect, use and share your personal information.

8. YOUR RIGHTS

8.1 We respect your rights to privacy and will respond to requests for access or control over information about you in accordance with Data Protection Law. We may require you to verify your identity before we take any action.

8.2 Depending on the reason we have your personal data, you have a right to:

• 8.2.1 access the personal information we hold about you (commonly known as subject access);
• 8.2.2 request that we correct or complete personal information we hold about you that is inaccurate or incomplete;
• 8.2.3 request that we erase your personal information in some circumstances, or object to our processing it as detailed at paragraph 8.5;
• 8.2.4 restrict how we use your personal information, in certain circumstances;
• 8.2.5 request that we provide you with copies of your personal information in a machine-readable format or transfer it across different services; and
• 8.2.6 where we have asked for your consent to process your data, to withdraw this consent.

8.3 These rights are limited in some situations under Data Protection Law – for example, where we can demonstrate that we are under a legal obligation to process your data.

8.4 If you wish to exercise any of these rights, please contact us using the details in paragraph 2 above.

8.5 Your right to object

You have a right to object to our processing of your personal data and ask us to stop doing so. If we are processing your personal data for direct marketing purposes (which includes profiling to the extent that it is related to such direct marketing) and you object to this, we will stop processing your personal data immediately.

If our processing of your personal data including any profiling activities is in the public interest or pursuant to our legitimate interests and you object to this, we will stop processing your personal data unless we have compelling reasons which override your interests, or our use of your personal data is for the establishment, exercise or defence of legal claims.

8.6 We hope that we can satisfy any queries you may have about the way we process your data. However, if you have unresolved concerns you also have the right to complain to data protection authorities (in the UK, the Information Commissioner’s Office). You can call the ICO on 0303 123 1113 or go to their website.

9. DATA RETENTION

9.1 Your personal data will only be kept for as long as necessary for the purpose in which it was collected for. This includes being able to provide our services to you, perform the contract we have with you, and to fulfill our regulatory and legal obligations.

9.2 It is a legal requirement to keep specific Identity, Contact, Financial and Payment data for six years after the end of the financial year within which the data relates to.

10. DATA PROTECTION PRINCIPLES

10.1 We process your personal data in accordance with the following principles:

• 10.1.1 we process your personal data lawfully, fairly and in a transparent way;
• 10.1.2 we collect your personal data for specified, explicit and legitimate purposes; any further processing we do is compatible with the original purposes for which we collected it;
• 10.1.3 we only process personal data which is adequate, relevant and limited to what is necessary to achieve the purpose for which it is processed;
• 10.1.4 we take reasonable steps to ensure that all personal data is accurate and kept up to date where necessary;
• 10.1.5 we do not store personal data in a form which identifies you for any longer than is necessary for the purposes of processing; and
• 10.1.6 we process personal data securely and in a way that protects against unauthorized or unlawful processing, accidental loss, destruction or damage.

10.2 When we ask for your personal data we will tell you whether you are required by law or contract to provide it, and what will happen if you do not provide the data.

10.3 Any request for consent to the processing of your personal data will be made directly to you and will include information about why we require the personal data and what will be done with it.

11. WHAT IS OUR LAWFUL BASIS FOR PROCESSING?

11.1 We will only process personal data when we have a lawful basis for doing that processing. The table at the end of this notice sets out the lawful basis we rely on for each type of data we process.

11.2 We will choose one of the lawful bases in the UK GDPR to justify how we use your personal data. These are:

• 11.2.1 Consent: You have given consent to the processing of your personal data for one or more specific purposes.
• 11.2.2 Contract: The processing is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract.
• 11.2.3 Legal obligation: We need to process your personal data to comply with a legal obligation.
• 11.2.4 Vital interests: The processing is necessary to protect the vital interests of you or another person.
• 11.2.5 Public interest: Processing is necessary for the performance of a task carried out in the public interest or in the exercise of some official authority.
• 11.2.6 Legitimate interests: Processing is necessary for the purposes of legitimate interests pursued by us or someone else, except where such interests are overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.